Shipping policy

Shipping Policy — Legacy Craft

Order Processing

Every item at Legacy Craft is made specifically for you once you place your order — nothing is pre-made or pulled from a shelf. Orders typically enter production within [1–3] business days of purchase. During high-demand periods (holidays, promotions, new design launches), processing may take a little longer.

Shipping Times

Once your order leaves production, delivery time depends on your product and destination. Estimated delivery is generally [3–5] business days domestically and [7–15] business days internationally. These are estimates provided by our fulfillment and shipping partners, not guarantees — actual delivery can vary based on your location, customs processing, and carrier conditions.

Shipping Rates

Shipping costs are calculated at checkout based on order size, weight, and destination.

Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information. Please use this to monitor your package directly with the carrier.

Carrier & Fulfillment Responsibility

Legacy Craft designs are produced and shipped through our print-on-demand fulfillment partners. Once an order is handed off to the shipping carrier, responsibility for its transit — including delays, misdelivery, weather events, customs holds, or loss in transit — rests with the carrier, not with Legacy Craft. We are not liable for issues that occur once a package has left our fulfillment center and is in the carrier's possession.

Risk of Loss

Title and risk of loss for all products pass to you upon delivery of the order to the shipping carrier. Once your order is handed to the carrier, it is no longer within Legacy Craft's control.

Incorrect or Incomplete Shipping Addresses

You're responsible for providing a complete and accurate shipping address at checkout. Legacy Craft is not responsible for orders delayed, lost, or undelivered due to an incorrect or incomplete address provided by the customer. If a package is returned to us as undeliverable, reshipment will require an additional shipping fee.

Delays Outside Our Control

We are not responsible for shipping delays caused by circumstances outside our control, including but not limited to customs processing, severe weather, natural disasters, carrier service disruptions, strikes, or other events beyond our reasonable control.

Lost or Stolen Packages

Legacy Craft is not responsible for packages that the carrier's tracking confirms as delivered but that are later reported lost or stolen. If tracking shows non-delivery, or you believe a package is lost in transit, contact us at legacycraftbd@gmail.com within [10] days so we can help you file a claim with the carrier.

International Orders, Customs & Duties

International orders may be subject to customs fees, import duties, and taxes imposed by the destination country. These charges are the customer's responsibility and are not included in our shipping costs. We have no control over these fees and cannot predict their amount, and we are not responsible for delays or seizures caused by customs authorities.

Damaged or Defective Items

The protections above cover shipping delays and loss in transit — they don't affect our commitment to quality. If your item arrives damaged or defective, that's handled under our Refund Policy [LINK], not this one: reach out within 7 days of delivery with photos and we'll make it right.