Refund policy
Return & Cancellation Policy
At Legacy Craft, every piece is made just for you. From the moment your design is chosen to the moment it's printed, packed, and shipped, your order is a one-of-one — created specifically to your request rather than pulled off a shelf. That's what lets us keep our automotive and engineering-inspired designs sharp, detailed, and true to the original artwork, and it's why we're able to keep offering new designs without piles of unsold stock going to waste.
Because of this made-to-order process, all sales are final. We do not accept returns, exchanges, or order cancellations. We know that's a big commitment to ask of you, so here's exactly how we make sure you feel good about it anyway.
Why We Don't Accept Returns
Each item enters production shortly after you order it. Your design is printed, cut, and prepared individually — there's no shared inventory to restock or resell. That's what makes every Legacy Craft piece feel exclusive, but it also means once an order is placed, it can't be undone or reworked.
Before You Order
Since we can't make changes once production starts, take a moment to double-check before you check out:
- Size, color, and product variant
- Shipping address
- Any personalization details
If anything's unclear, reach out to us first at legacycraftbd@gmail.com — we're always happy to help you get it right the first time.
Order Cancellations
Because production begins almost immediately, we're unable to accept cancellation requests once an order has been placed. We appreciate your understanding, and we design our process this way so we can get your piece into production — and into your hands — as quickly as possible.
Questions Before You Buy
We'd always rather answer a question upfront than leave you unsure. If you're on the fence about sizing, materials, or anything else, message us at legacycraftbd@gmail.com before you order — we're glad to help you choose with confidence.
Thank you for supporting a small, made-to-order business. Every piece you buy is crafted specifically for you, and we don't take that trust lightly.