Frequently Asked Questions
Everything you need to know before and after your order.
📐 Sizing
How do I find my size?
Each product page includes a detailed size chart with chest, length, and sleeve measurements. We recommend measuring a garment you already own and comparing it to our chart for the best fit.
Do your items run true to size?
Our apparel generally runs true to size. If you're between sizes or prefer a looser fit, we suggest sizing up. Check the individual product's size guide for specific notes.
What if I order the wrong size?
Because every item is made to order, we're unable to offer size exchanges. Please double-check the size chart before placing your order. See our All Sales Final policy below.
🖨️ Print Method
How are your designs printed?
We use Direct-to-Garment (DTG) printing — a high-quality digital printing process that applies ink directly onto the fabric. This allows for vibrant, detailed designs with a soft feel that won't crack or peel like traditional screen prints.
How should I care for my printed item?
To keep your design looking sharp: wash inside-out in cold water, use a gentle cycle, and tumble dry on low or hang to dry. Avoid bleach and ironing directly on the print.
⏱️ Production Time
How long does it take to make my order?
Since every item is made to order, please allow 3–7 business days for production before your order ships. This time is separate from shipping transit time.
Can I rush my order?
We don't currently offer rush production. We appreciate your patience — good things take time, just like a well-built engine.
🚚 Shipping
Where do you ship?
We ship worldwide. Shipping options and rates are calculated at checkout based on your location.
How long does shipping take?
After production is complete, estimated delivery times are:
- Domestic: 5–10 business days
- International: 10–20 business days
Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the buyer.
Will I get a tracking number?
Yes! Once your order ships, you'll receive a confirmation email with your tracking information.
🔒 All Sales Final
Do you accept returns or exchanges?
All sales are final. Because every item is custom-made to order specifically for you, we do not accept returns or exchanges for reasons such as change of mind, incorrect size selection, or personal preference. We encourage you to review the size chart, product details, and photos carefully before purchasing.
Can I cancel my order?
We completely understand that plans can change, and we're sorry for any inconvenience. However, because production begins immediately after an order is placed, we are unable to cancel orders once they have been submitted. Each item is made just for you, and once the process starts, it cannot be reversed. We kindly ask that you review your order carefully before completing your purchase. Thank you so much for your understanding — it truly means a lot to us.
💬 Still Have Questions?
We're happy to help. Reach out to us at legacycraftbd@gmail.com and we'll get back to you as soon as possible.